pilbet Privacy Policy – How We Handle Your Personal Data

When you register and use your pilbet account, we collect several categories of personal information to make the platform work properly and to keep your account safe. The types of data we collect depend on how you interact with the platform — some information is provided directly by you, while other data is gathered automatically as you browse or play.

Account information: When you sign up, we ask for your full name, date of birth, email address, home address, contact number, and a username. We also collect identity documents during our Know Your Customer (KYC) verification process, which may include a government-issued ID, proof of address, and, where required, a selfie for identity confirmation. This information is mandatory for regulatory compliance and for verifying that you meet the age requirement of 18 years old.

Payment and transaction data: Because all transactions on pilbet are processed in Philippine Peso (PHP), we collect details related to your deposits and withdrawals, including your preferred payment method, transaction amounts, and transaction history. We do not store your full card numbers or online banking credentials; payment processing is handled through our approved payment service providers.

Device and browser data: We automatically collect technical information about the device you use to access pilbet, including your IP address, browser type and version, operating system, screen resolution, and device identifiers. This data helps us detect suspicious activity, optimise the platform for your device, and ensure a stable experience whether you're playing on a mobile phone or desktop in the Philippines.

Usage and gameplay data: We track how you navigate the platform, which games you play, session durations, betting history, and interactions with features such as promotions or the game lobby. This information is used to improve the platform experience and to identify patterns that may indicate problem gambling, which we take seriously as part of our responsible gaming commitment.

pilbet uses cookies and similar tracking technologies to make the platform work, to remember your preferences, and to help us understand how players interact with the site. A cookie is a small text file placed on your device when you visit a website; it allows the site to recognise your device on return visits and to maintain session state while you are logged in.

We use the following categories of cookies on the pilbet platform. Essential cookies are strictly necessary for the platform to function — they keep you logged in, maintain your session security, and remember your language or region settings. Without these cookies, core features of the platform would not work. Analytics cookies help us understand how players navigate the platform, which pages are visited most frequently, and where users encounter issues. This information is used in aggregate and helps us improve performance and usability. Preference cookies remember your settings, such as game display preferences or responsible gaming limits you have set.

We do not use cookies to build advertising profiles or to track you across unrelated third-party websites for marketing purposes. You can control cookie settings through your browser settings at any time, though disabling essential cookies may prevent you from accessing certain features of the platform. By continuing to use pilbet after being informed of our cookie use, you acknowledge and accept our use of cookies as described in this policy.

pilbet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, we do share certain data with a limited number of trusted third-party service providers who assist us in operating the platform. All third parties who handle your data on our behalf are subject to contractual obligations that require them to process your data securely and only for the purposes we specify.

The categories of third parties with whom we may share your data include: payment processors who handle PHP deposits and withdrawals on your behalf; identity verification and KYC service providers who assist in confirming your identity and age; game software providers whose platforms power the casino, slots, and bingo experiences on pilbet; and fraud prevention and security services that help us protect the integrity of the platform. In each case, we share only the minimum data necessary for the third party to perform their specific function.

We may also be required by law to disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a valid legal request or if we are obliged to report suspicious activity under applicable anti-money laundering regulations. Any such disclosure will be made in accordance with the applicable legal framework and will be limited to what is strictly required. We will inform you of any such disclosure where we are legally permitted to do so.

pilbet is strictly an adult platform and we do not knowingly collect personal data from individuals under the age of 18. Our registration process requires users to confirm their age, and our KYC verification process is specifically designed to identify and prevent minors from accessing the platform. We take our obligations in this area seriously and treat the protection of minors as a non-negotiable commitment.

If we discover or are informed that a registered account belongs to a person under the age of 18, we will immediately suspend that account, cease all processing of the minor's data, and take steps to delete the information from our systems in accordance with applicable law. Any funds associated with the account will be handled in accordance with our Terms and Conditions and applicable regulatory requirements. If you are a parent or guardian and believe that your child has registered on the pilbet platform without your knowledge, please contact our support team immediately so that we can take appropriate action without delay.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. pilbet supports wider efforts to ensure that gaming remains an adult entertainment activity, and we cooperate fully with any regulatory or law enforcement inquiry related to minor protection in the Philippines.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pilbet handles your personal data, our support team is here to help. We are committed to responding to all privacy-related enquiries promptly and transparently, and we take every request seriously regardless of how straightforward or complex the matter may be.

You can reach us directly at [email protected]. When submitting a privacy request — such as a request for access, correction, or deletion of your data — please include your registered account email address and a clear description of your request so that we can locate your records and respond as efficiently as possible. We aim to acknowledge all privacy enquiries within a reasonable period and to resolve them in full within the timeframe required by applicable data protection law.

If you are not satisfied with our response to your privacy enquiry, you may have the right to escalate your complaint to the relevant data protection or regulatory authority in the Philippines. We encourage you to contact us first so that we can attempt to resolve the matter directly before any formal escalation becomes necessary. pilbet values the trust of every player and is committed to handling all privacy matters with the care and professionalism they deserve.